Collus PowerStream

Rates & Understanding your Bill

Electricity 

Your bill includes a line item called Electricity Charges. This is the cost of the electricity that you used during the billing period. Most Ontario residential and small business consumers that buy electricity from their utility are billed using time-of-use rates. For more information visit our Time of Use Pricing section (located under the Accounts & Billing tab). The Ontario Energy Board currently sets these rates in accordance with the government’s Fair Hydro Plan Act, which came into effect on June 1, 2017. 
 

Delivery

This is the cost of delivering electricity from generating stations across the province to your home or business through high voltage (transmission) and low voltage (distribution) power lines. 

The Ontario Energy Board sets delivery rates for electricity utilities in the province. Some of the delivery charges are "fixed," meaning the same amount no matter how much electricity you use in each month. Other charges vary depending on how much electricity you use.
 

Delivery charges include: 

  • Customer Service Charge: A fixed charge for costs related to meter reading, billing, customer service and account maintenance, and for general utility operations.
  • Distribution Charge: A variable charge for the cost of building and maintaining the distribution system, including overhead and underground power lines, poles and transformer stations. Utilities file detailed rate applications with the Ontario Energy Board if they want to change this charge. By 2019, for most customers the distribution charge will be a fully fixed charge.
  • Transmission Charge: A variable charge for the costs of transmitters to operate and maintain the high-voltage transmission system that carries electricity from generating stations to your utility.
  • Line Loss Adjustment: It is normal for a small amount of power to be lost as it travels over the utility's power lines to your home or business. In calculating your electricity costs for the billing period, your utility multiplies your electricity cost by an adjustment factor that accounts for those losses. They do this using an adjustment factor that is approved by the Ontario Energy Board. The charges for losses are included on the Delivery line of your bill.
     

Regulatory Charges

The Regulatory charge reflects the cost of administering the wholesale electricity system and maintaining the reliability of the provincial grid. Collus PowerStream does not charge a markup on this cost; it is paid directly to the Independent Electricity System Operator (IESO).
 

Debt Retirement Charge

This charge helps to repay the remaining debt from the former Ontario Hydro. As of January 1, 2016 residential customers no longer pay this charge. Business customers will stop paying for this charge in 2018.
 

Provincial Rebate

Starting January 1, 2017, the Ontario government is providing an 8% rebate on your electricity costs, equal to the provincial portion of the HST.
Please note: all information provided as per the Ontario Energy Board.
 

Water & Sewer

For any inquiries pertaining to Water/Wastewater please contact the Town of Collingwood Water Department directly at 705-445-1581, or via e-mail water@collingwood.ca.

For more information visit http://www.collingwood.ca/water
 

Miscellaneous Rates

Customer Administration

 

Power Water Total

Change of occupancy

$15.00

$5.00

$20.00

Arrears certificate

$15.00

$5.00

$20.00

History of account

$15.00

$5.00

$20.00

Bill reprint or statement of account fee

$15.00

$5.00

$20.00

Legal letter charge

$15.00

$5.00

$20.00

Electric meter dispute involvement

$30.001

n/a

 

Reverse post-dated cheque

$15.00

$5.00

$20.00

Credit reference check

$15.00

$5.00

$20.00

Charge to certify cheque

$15.00

$5.00

$20.00

Special electric meter read

$30.00

n/a

 

Water turn on or off (normal hours only)

n/a

$50.00

 

Notes: 1. plus Measurement Canada Fees if meter is found to be correct

Non-Payment of Account Charges

Late payment charge (levied on overdue balance): 1.5% cumulative per month / 19.56% per annum

 

Power
Water
Total

Returned cheque charge (plus actual bank charge)

$15.00

$15.00

$30.00

Collection of account charge during regular work hours (no disconnection)

$20.00

$10.00

$30.00

Collection of account charge after regular work hours (no disconnection)

$165.00

$10.00

$175.00

Power disconnect/reconnect at meter during regular hours

$40.00

n/a

 

Power disconnect/reconnect at meter after regular hours

$185.00

n/a

 

Power disconnect/reconnect at pole during regular hours

$185.00

n/a

 

Power disconnect/reconnect at pole after regular hours

$415.00

n/a

 

MicroFIT Generation Connection (< 10 KW)

Single phase service - $533 + HST
Three phase service - $1,351 + HST

Small FIT Generation Connection (> 10 kW to < 500 kW)

Small FIT application $2,500 + HST*
*Based on disconnect/reconnect during regular business hours.  Customers who request disconnect/reconnect outside of regular business hours will be invoiced for all costs incurred

There is a $100 non-refundable administration charge included in all MicroFIT/Small FIT Generation Connection invoices.

Transformer Allowance

Electric transformer ownership credit

$0.60/kW billed demand